At Revoshine, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you share with us when you use our website, mobile app, or when you book our detailing services. By using our services, you agree to the practices described in this policy. If you disagree with any part of it, please refrain from using our services.
1. Information We Collect
We collect the following types of information when you interact with us:
Automatically Collected Data
- Device Information: We collect data about the device you’re using to access our services, including your device type, operating system, unique device identifiers, and your geo-location (if you’ve enabled location tracking).
- Usage Information: This includes data like your IP address, browser type, pages you visit on our website, the time spent on each page, and other related usage metrics.
Personal Information
Optional Information (you can choose whether or not to provide these):
- Payment details (credit card information, etc.)
- Photos, videos, files, or documents (if shared for a specific service)
- Location data (approximate or precise, if enabled on your device)
Required Information:
- Your full name
- Email address
- Phone number
- Address (for doorstep services)
- Payment details for processing bookings
2. How We Use Your Information
We use your information to provide, enhance, and personalize our services to you. Specifically, we may use your data to:
- Process and confirm your service bookings
- Communicate with you regarding your appointment, status updates, and feedback
- Ensure the best service experience by personalizing our offerings
- Handle payments securely and issue receipts
- Send promotional offers or updates (with your consent)
- Improve the functionality of our website and mobile app based on how you use them
- Comply with legal obligations and resolve any disputes
3. Legal Basis for Collecting Your Data
We collect and use your information based on these legal grounds:
- Contract Performance: We need your information to fulfill the services you’ve requested, such as booking a detailing session or processing payments.
- Legitimate Interests: We may use your data for research, marketing, or improving our services, provided it doesn’t override your privacy rights.
- Consent: For certain activities, like receiving marketing emails, we’ll ask for your consent.
- Legal Requirements: We might process your data to comply with legal obligations.
You can always withdraw your consent at any time, and we’ll make sure your privacy is respected.
4. Sharing Your Information
We may share your personal data with trusted third parties who help us provide our services:
- Service Providers: These include payment processors, cloud service providers, and other companies that assist with essential tasks like SMS/email notifications.
- Legal Authorities: If required by law, we may share your information to comply with legal obligations or resolve disputes.
- Marketing Partners: If you’ve opted in, we may share your information with business partners for promotional purposes.
Rest assured, we do not sell your personal information to third parties.
5. How We Protect Your Data
We understand the importance of protecting your personal data. While we employ commercially reasonable methods to secure your information, no method of transmission over the internet is 100% secure. However, we strive to keep your data safe from unauthorized access, use, or disclosure.
6. Cookies
We use cookies on our website to improve your experience. Cookies help us understand how you use our site, remember your preferences, and improve our service offerings. You can manage your cookie settings in your browser if you prefer to limit or block cookies.
7. Your Rights Over Your Data
You have several rights regarding the information we hold about you:
- Access: You can request to see what personal information we have about you.
- Correction: If anything is inaccurate or incomplete, you can ask us to update it.
- Deletion: You have the right to request that we delete your personal data, except where we need to keep it for legal reasons.
- Opt-out of Marketing: If you no longer wish to receive marketing emails, you can unsubscribe at any time.
- Restricting Use: You can ask us to limit how we use your information in certain circumstances.
To exercise any of these rights, simply contact us.
8. Third-Party Websites
Our website may link to other sites not operated by us. Please be aware that we do not control these external websites and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing them with any personal information.
9. Data Retention
We only keep your personal information for as long as necessary to provide you with our services or to comply with legal requirements. Once it’s no longer needed, we securely delete or anonymize it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, the changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our services after any changes signifies your acceptance of those changes.
11. Contact Us
If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact us:
Revoshine
Email: [email protected]
Phone: +92 329 9139639
Address: B Block, Behria Town, Lahore.
Last Updated: February 7, 2025